[Resolved] Samsung India — malfunctioning samsung refrigerator model code rt47k6358sl/tl, bearing serial number 0dmm4dbj200317b | |
Hi, I had bought a Samsung refrigerator model code RT47K6358SL/TL, bearing serial number 0DMM4DBJ200317B on 12 April’17. Within 2/3 months of buying a new Samsung fridge, the product underperformed twice which impacted me and my family for almost 5/6 days . This involved, we having to clean the fridge twice, as it failed while we were travelling . After we came back, the stuff kept in the fridge were all rotting & twice I have had to take leave from my office . This included spoilt medicines which are to be necessarily kept in fridge . When escalated, the Samsung technician replaced the main panel which has fan inside. When escalated to Samsung asking them to replace, their representative(Vikas Kumar, Senior Executive, Customer Experience, Samsung India Electronics Pvt. Ltd, vikas.[protected]@partner.samsung.com instead offered me 5 months additional warranty . Samsung shied away from giving me undertaking that during the remaining term of the warranty, there wont be ANY more technical failures ? In the proposed solution, Samsung didn’t address as to how they would trying compensating me for the mental agony which myself & my family went through, the leaves which I have had to take to clean the fridge & have it repaired, the chaos prevailing as we have had to house the fridge contents of daily usage (including my parents medicines) at my neighbour’s place . On 30 June’18 again I wrote mail to Vikas Kumar highlighting that for the last 2 days the lower section of the said fridge hasn't been cooling well. I had to keep the temp at 1degree .Have been observing that like earlier instance, again a lot of precipitation is being observed . In my mail I did also mention that while I called the Samsung customer service yesterday, was perplexed, when told that the warranty/ guarantee has already expired in April'18, despite your earlier mail confirmation that you have extended the warranty by another 5 months . On 1st July’18 the Samsung service engineer did come but he maintained that the fridge is working fine and during monsoon time, condensation happens and that’s not a product problem( I need Samsung team to confirm, as I am sure it's untrue ) .I immediately dropped email again to Vikas attaching picture of condensation/ precipitation, mentioning that despite setting the temp at 1degrees, the inside temp was certainly in excess of 10 degrees and there were many water droplets inside the fridge then . Suggest the Samsung team swings into action immediately, before food in my fridge again rots. Thanks Abhishek Kumar [protected] Was this information helpful? | |
Aug 13, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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