Samsung India — Matter of investigation reg charging of rs.10000

Website:

this wavesite

On 19th march when i lodged complain of non repair of ac at this site, understanding samsung site.In reply i got call from mobile no.[protected], [protected].
To tell atm card no. Andsubsequently otp to settle billsof repairif any and same to be reimbursed but the amount was debited as total rs.10000/
19-mar[protected]mar-2016) pos prch
Pos 072190 paytm noida 4, 000.00
19-mar[protected]mar-2016) pos prch
Pos ft[protected] sbibuddy mumbai 5, 000.00
19-mar[protected]mar-2016) pos prch
Pos 071920 paytm noida 1, 000.00
But not received back, is it fraud in name of samsung