[Resolved] Samsung India — Microwave oven in faulty condition not being serviced

just_vibe

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700054

I have been raising complaint with the company to service the oven installed in my home. I first raised the issue on 31.08.2016 for which i received a service request nos. No service personnel turned up. I again raised request in September and yet again no one turned up. Instead they closed the call Stating "Number not reachable"/ "No one found at home". All these are false as they never tried connecting with me nor did they visited our apartment.
I again raised a complaint regarding the same and was assigned a person along with his contact number. This time i called him up to schedule the visit but he denied getting any such service request. He asked me to contact whoever I can to get the service done as he wont be doing it and shall be closing the request again with some other false explanation.

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Nov 9, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd