[Resolved]  Samsung India — Mis-guide by service engineer and over quote for repair.

Address:

New Delhi, Delhi, 110075

Sub :- Mis-guide by service engineer and over quote for repair. Call no. [protected], CR No. 144007 (Book No. 2881) dated 31st March’17.
SAMSUNG always provide quality product with best after sale service record to their consumer in India.
I am Chartered Accountant and working in MNC at Gurgaon, and very big fan of Samsung products and have too.
This is very 1st time, that I un-impressed with after sale service for my LCD TV provided by Samsung through their service partners.
Case :- I bought Samsung 32” LCD TV Model :- LA32A550 P1R MXL in Oct’2008 for INR 40, 000. From last 7-8 days, I am facing problem in screen, which shows white screen without any picture with volume only.
I registered my complaint at your Samsung Service Centre, Sector-7, Dwarka, New Delhi (Franchise through HCL Service Ltd. A-233, Okhla Phase-1, New Delhi) on 30th March’17 vide call no. [protected]. Against the same, one Engineer (Mr. Amit or Amud) visited my place and after inspection, he quoted around INR 35, 000/- repair charges. As per his quotation, he told us, that picture tube etc, got faulty and need to replace. I surprise to hear his quote.
Against INR 40K buying amount, how is it possible repair charges around INR 35, 000/-. Just to reconfirm from other outside engineer, I paid visiting charges INR 173/- through CR No. 144007 (Book No. 2881) dated 31st March’17 on that date. Next day, I called other outside engineer, (who is well verse in his field), told me that one part “T-Con Board” is faulty in my television, which will cost around INR 4, 000/- (Four Thousand only). Due to almost 90% repair cost difference from earlier quotation given by your service engineer for INR 35, 000/- and INR 4, 000/-, I am really got confused. Since, I am very keen to get work done from authorized centre of company only, are in fix now, which is right.
But two engineers in the same field can’t get too wrong in this way that cost come down to 90%.
I am sorry to say, but I feel very bad, that big company like Samsung has authorized after sale services to these kind of persons, who try to cheat innocent people and try to fetch huge amount on account of repair just because buyer has no electrical knowledge.
As prudent customer, I thought, this case should brought into knowledge of senior management of Samsung Co. to avoid any further damage to the company’s image without any reason.
Company should take serious action against every person, who tried to damage reputation of the company without any fault of the company.
I request you to investigate this issue and take necessary action. Also, send another engineer, who can guide us in right direction with correct cost of repair. I am not very comfortable to go outside service centre other than authorized by the company.
Looking forward to your earlier response.
Thanks and Regards
Mange Jain
#+91-[protected]