[Resolved] Samsung India — Mobile

Ganpat singh chouhan bera

from Kolkata, West Bengal

Address:

Udaipur, Rajasthan

Respected manager and director of samsung india ltd. I regularly use samsung product and i am very satisfied with his service. On 2 june 2017 i purchased samsung galaxy j5 prime some of reason on the left side minor scratch come. Due to this the voice and fingerprint are not working. I go to service center he immediately told me that 1st you pay 4000 to new body then repair. I can't believe that kind of service samsung provide. I am helpless now sir lastly i complain on that platform plz do something. Mob.[protected]

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Jul 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

kundan kuamr

from Hojai, Assam

Samsung India — Damaged product

I don't like this product . This product is duplicate . I wont to refund mony. My mobile no is [protected]

Samsung India Customer Care's response, Jul 1, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd