[Resolved]  Samsung India — Mobile Galaxy J5

Address:	Mumbai City, Maharashtra, 400016
Website:	www.samsung.com/in/info/contactus.html

Dear Mr. Hong,

Greetings !

Firstly, apologies for disturbing you though I thought you may be interested in reading feedback from Samsung Brand loyal customer on his expertise on Samsung mobile J5 purchased on Dec 4, 2016.

1) It took 45 days at service centre for previous replacement of the screen at Dadar (Mumbai / India) service centre from May 10, 2016 to July 5, 2016. And the only answer provided during these days was “Parts are being procured”

2) I had to pay the entire cost of replacement though my phone was under warranty. Further, a discount of 25% on the billing amount was proposed by your team (On 29 June 2016 at 14:19 verma.[protected]@partner.samsung.com) but the same was never given after immediate acceptance at my end. The reason verbally given was “I was not approved by senior”. Then, why it should have been proposed in the first place.

3) The mobile screen stopped working since last week end. I have procured new J5 Prime considering a still faith left in your company post my experience and Note 7 news worldwide. However, paying ~INR 5, 000 for the second time for replacement of the screen within ~100 days is little too much for a phone which was purchased for INR 12500 in Dec 2016 (and available for INR 10, 000 currently in the market).

Kindly suggest the way forward.
Just FYI, I have already raised the issue on email, and with executive team link on Samsung.com today. But, as usual, a word from Boss always works wonders.