[Resolved] Samsung India — Mobile j7

hem4907

Address:	301411
Website:	samsung

I purchased my j7 mobile on 25th January 2016. The internal display of my mobile got damage. on 03rd September i visited the customer care of Samsung. my mobile is still in a warranty period in spite of that they asked me for 6100 rs. to repair the screen. whatsoever i deposited advance of about 1000 rs. but still they haven't repaired my mobile. Samsung customer care is saying now we can't repair your mobile, we have no spare parts available of samsung j7, take your mobile and get lost . plzzz suggest me what to do now.

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May 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 25, 2016

Updated by hem4907 I purchased my j7 mobile on 25th January 2016. The internal display of my mobile got damage. on 03rd September i visited the customer care of Samsung. my mobile is still in a warranty period in spite of that they asked me for 6100 rs. to repair the screen. whatsoever i deposited advance of about 1000 rs. but still they haven't repaired my mobile. Samsung customer care is saying now we can't repair your mobile, we have no spare parts available of samsung j7, take your mobile and get lost . plzzz suggest me what to do now.

Verified Support

Sep 30, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Oct 02, 2016

Updated by hem4907 Sir/madam
Please pay heed towards my complaint no. 1388628..
My mobile was very nice for me I was contentfully using it. But suddenly it's screen got damage. But service center Jaipur hasn't repaired it yet.

Please help Samsung India.
Please tell me where to send my contact no. Or reference ID.
Thank you

Oct 02, 2016

Updated by hem4907 One month has completed but Samsung service center Jaipur hasn't repaired my mobile .
Please do something.