[Resolved] Samsung India — Mobile phone

deepak3468

from Indirapuram, Uttar Pradesh

Address:

Faridabad, Haryana, 121001

I am using mobile handset a5 and there was an issue of sim tray. The same was sent to the the company's authorised service center located in nit faridabad. My set is in warrantee. After three days i received the phone back after sim tray repair but mike was missing. Again i sent it back and it again took two more days and after getting the mike repaired i received back the mobile handset. But when i plugged it for charging the phone was taking too long to charge. There was a charging issue. I again sent back the same to the authorised center. Again after three days i received back the set but to my surprise the set was not reassembled properly. The scree from one side was coming out. Initially there was only one problem that too was of sim tray but after sending it to the service center so many problems cropped up. If this is the situation of services being offered no one is going to purchase the samsung phone. Although now a days company is struggling with battery issue. I request the concerned to get the matter resolved.

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May 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Oct 20, 2016

Updated by deepak3468 this is in regard to my earlier emails. the offer of reimbursement of 50% cost is not acceptable to me as the screen has broken due to the mistake of samsung staff. my instrument is still in warranty and there was a very minor problem with it. but due to negligence repair by authorised service center the multiple problems arose so who is responsible. it was also agreed by the service center that there was a mistake on their part that they did not attended it properly when a conference call was arranged by Ms. Priya executive of samsung with me and service center. so why i am being asked to pay.

its really a harassment to me. todays its almost a month have passed that my instrument has not returned to me and is with service center. should i donate this to samsung. should i forget this set.

Oct 21, 2016

Updated by deepak3468 [protected]@yahoo.co.in
[protected]

Nov 18, 2016

Updated by deepak3468 so far no action has been taken on my complaints. its really sad that company doesnt care about the consumer rights. i hv left with only option to take this matter to the court.

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Comments

deepak3468

from Indirapuram, Uttar Pradesh

this is in regard to my earlier emails. the offer of reimbursement of 50% cost is not acceptable to me as the screen has broken due to the mistake of samsung staff. my instrument is still in warranty and there was a very minor problem with it. but due to negligence repair by authorised service center the multiple problems arose so who is responsible. it was also agreed by the service center that there was a mistake on their part that they did not attended it properly when a conference call was arranged by Ms. Priya executive of samsung with me and service center. so why i am being asked to pay.

its really a harassment to me. todays its almost a month have passed that my instrument has not returned to me and is with service center. should i donate this to samsung. should i forget this set.