[Resolved]  Samsung India — mobile phone

Address:

500015

To date : 21/06/2018
Mr hc hong
Managing director (Samsung india)
Hyderabad
Suject : police complain hyd/200618/00376 filed against samsung hyderabad service centre. (Pls check cctv footage of kakathi communication also)
As i mr pradeep kumar pradhan with contact no : [protected]. On 13/06/2018 i have given my samsung c9 pro phone for repair under warranty : imei no : [protected]. To kakathi communication. Samsung authorised mobile serive centre. Shop no : 5, 1st floor, legand crystal, paradise circle, secunderabad : 500003. Contact no : 040:64641122 and [protected]. Mr ganesh and sudharshan spoke to me and senior aged person misbehaved with me. On 13/06/2018 when i visited to samsung service centre they asked me to sit for 1 hour. As my touch was not working and it was under warranty. They took my phone inside and opened it. While opening the screen some scratches came on the side of the screen. They took signature on a receipt paper without filling it. After i signed they wrote that in the phone scartches are their. But they said we will send the screen under warranty to samsung head office and let you know the feedback in 3-4 days. After waiting for 3-4 days i have not received any feedback. So i called him. They said phone is repaired pls come and take. When i visited samsung service centre. On 20/06/2018 they aksed me to sit for 45 mins after taking my receipt. Then a lady said we have given you the phone. So the quarrel started. Then the lady searched inside her office and brought my phone. Then she said your phone is ok. Pls pay rs 240 as they have updated the software. But when i noticed my phone it was never repaired or new screen was put to it or software was updated. So i said i will complain to samsung ceo. They started hitted argument with me. Mr sudharshan and sr aged person. So i said i will complain in police for misbehavior and called police control no : 100. Control room person also spoke to owner of the service centre but he spoke in same manner. What ever you want to do you do said to control room person. Then after this i visited ramagopalpet. Hyderabad police station. And filed a police complain on 20/06/2018 with receipt no : hyd/200618/00376. Pls look into the matter and take action against kakathi communication. Pls check all attachments also.

Regards
Pradeep pradhan
[protected]
Email : pradeep. [protected]@gmail.com