[Resolved] Samsung India — Defective samsung led tv | |||||
I have purchased a samsung led tv 40” (samsung 101cm (40) full hd led tv rs. 45, 000/- (40j5100, 2 x hdmi, 2 x usb) on 11th july 2015, after few months black spots (dust spatial) appeared from inside on entire screen/display, then we approached samsung service centre and lodged a complaint (in jan’16). on that request samsung has change entire tv panel and samsung engineer has confirmed that, this issue never came again, because we have done protection for dust. Now 2nd oct’2016 same issue is appeared (dust spatial), again we launched a complaint (complaint no. [protected]) to resolved this issue, samsung service centre come back with their policies stated “warrantee of product has expired, since customer has to pay changes for engineer visit (1100/-) and new product (i. e. for entire panel)”. this means that every 6 month after i have replace the led panel and pay for new panel, I think company should declare before selling this product that product has issue with dust and display panel need to change frequently Was this information helpful? | |||||
Jun 2, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Oct 06, 2016 mmmmmmmmmmmmmmmmm's response gggg
Verified Support Oct 18, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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Service center was dont recover this problem. I have also give tham service center my phone, box bill and all exeseries with my bank detiles, id proof.
I have 3 times call toll free help line but not satisfied.Help line complen no:-[protected]
please solve my problem.