[Resolved]  Samsung India — Mobile Phone Manufacturing Defect

Address:Meerut, Uttar Pradesh, 250001

I bought a Samsung j7 in 28 apr 2017. and when i unbox my mobile phone.
there is problem is images. while clicking or receiving both it shows a blur in every images and vidoes. when i complaint my shopkeeper about it he told me that he is unable to do anything. nothing in his hand. and he suggest me to go service centre. and when visited service centre.. they agreed with my problem but they did not give me any solution. they was trying to satisfying me. and after that when i did a complaint in samsung website there agents called me and trying to gave solution.. but my problem is remaining same. they told me that u should again go to service centre.. iam a working person. and i don't have extra time to waste on it anymore. 10 to 12 times i complaint with samsung website. and many times their agent called me.. but no one gave me a solution
so now i want to complaint againt samsung.
Samsung is cheating there customers.
Firstly they do a manufacturing mistake and after that they don't have any solution for it.
only a customer is fool who is purchasing your product.
firstly we purchased your product and after that we only facing so many problems..
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Jun 24, 2017
SURYAsanty's response
Powerbank, headphone, 64GB memory card is defective, my order no CIB402267

Verified Support
Jul 03, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

This product is defective parcel by Samsung
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information