[Resolved] Samsung India — Mobile Phone Refund not processed | |||||
Samsung is a Fraud and unprofessional company. I brought a Samsung Galaxy S7 on 31st July 2016 from Samsung Store and was told that I would get 10% refund for the total cost of the phone after 90 days. I connected with Samsung Customer Care and requested them to process my refund and I was told it will be refunded in 90 working days. I thought that I should wait for another 25 days (to compensate for the holidays) and again after 120 days I was wondering why my refund is still not processed. I though let’s call them again and beg them for my own Money. I called them again and they said I will get it in next 2 working days. Again I called the customer case after 5 working days and again they told me it will take another 2 working days. Again I waited for 1 week (may be demonetization is impacting their business also, if Samsung have any) and still my money was not refunded. Today again I called the customer care representative of Samsung and he told me and it will take another 2 working day. Samsung has shown the paramount o[censored]nprofessionalism and I recommend all user of Samsung to be aware of their fraud. Now I am forced to go to consumer court to settle this and mind you Samsung you will end up paying much more to me now!! My Order ID is:[protected] and my Phone number is [protected] Was this information helpful? | |||||
Jan 17, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 17, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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