[Resolved] Samsung India — Mobile Phone Warranty

aaravtalwar

from Delhi, Delhi

Address:	New Delhi, Delhi, 110064
Website:	samung.in

Have purchased a Samsung J7 mobile in Feb 2016, Suddenly it wont turn on i went to Samsung Service Centre and they denied to fix my phone stating that the Mother Board was shot due to my charger, I was using the same charger which i got in the box and was in perfect condition but they refused to fix it...Please help as they are running from their responsibility and are blaiming consumer even when we are using the authorized samsung accessories.

Rohit Talwar
[protected]
[protected]@gmail.com

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Nov 26, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd