[Resolved] Samsung India — mobile samsung j7 16

shivakumar kaitha

from Pune, Maharashtra

Address:	500047
Website:	WWW.SAMSUNG .COM

Hi myself shiva from hyderabad i purchased a samsung mobile in the month of september 2016 model samsung j7 16 gold, on 18-july - 2017 suddenly display got blank i can hear the sound but display not working i went to service centre at secunderabad branch and they checked the handset kept for one day they said will call u and udpate but i have not received any call from service centre very next day eveening i visited the service centre and asked about the status on my mobile they hand over my mobile and said sir dispaly gone syou need to repalce new one i asked its only a 10month old mobile how display as gone they said its cost 5500/- to replace the display, i asked it is in warranty period y i should pay no sir for display we cannot replace for free u have to pay 5500/- this is response i have received from the service centre people then what is the meaning of warranty they what reason i should purchase a samsung mobile. Please justify on this

Regards

Shivakumar
[protected]
Email : [protected]@gmail.com

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Sep 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd