[Resolved]  Samsung India — New mobile problem immediately from purchase - deo not yet received

Address:

Kolkata, West Bengal, 70058

I had purchased samsung j1 handset on 25/06/2017 from novelty telecom at dunlop, kolkata (Batch no - 000392, invoice no - 000796). From the beginning it creates problem and the handset already returned back to the shop for "deo" as they have informed on the next day.

But, still the replacement is not yet done.

This is very unfortunate that product like a brand "samsung" shows this type of service

However, this is to inform you that today dealer "novelty telecom" informed it will take another 3-4 days and will return after "repairing"

But, i need only the replacement of the handset and instruct the respective customer service accordingly. I will not receive the repaired device any way which creates the problem only after inserting the sim
Please do the needful immediately and hope i will get positive response from a brand like samsung