[Resolved] Samsung India — New Refrigerator Cooling issue

WorstSamsung

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.samsung.com

I have purchased a new refrigerator however there was cooling issue in just after 3 months. Many complaints raised, service request raised but everytime they provide temporary solution- gas refilling, and then again 4-5 months same issue. The issue that comes after using it for 8-10 years and i was facing it after 3 months. It is a reoccuring issue but i dont see any help.It It is on warranty period but still there is no one replacing. Customer care don't listen and same with Supervisor, Manager of the customer care. How long would i survive after warranty period they are asking to take extra warranty and give them charge for it. It is worst experience with Samsung and will never ever advice for Samsung refrigerator.

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May 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Mar 25, 2017

Updated by WorstSamsung Mob [protected]
[protected]@gmail.com

Apr 09, 2017

Updated by WorstSamsung whats the update?

Feb 02, 2020

Updated by WorstSamsung It resolved.