Samsung India — New refrigerator not working | |||||
MY PROBLEM: I bought a single door refrigerator ( receipt attached) on 19th June 2016. It stopped cooling a few days later. Engineer visited and said that a part was missing (very bad for a company of your repute). The following day 'missing part' was fitted by Samsung engineer. The very next day the fridge stopped working again. Complaint was lodged with request to replace fridge for repeated non performance. 2 days later (June 30) senior engineer from Samsung came and said the compressor is not working ! He said the compressor will be replaced in a few days !! I have had serious inconvenience in the peak of summer to be without a fridge and also loss of money in throwing away food that rotted in it. MY REQUEST : I want the fridge to be replaced with a new one . I will wait for a favourable reply within the next week failing which I will have to move the consumer court. I hope that a company as reputed as yours will view my complaint with the necessary empathy and apology. MONY, mob:[protected] Was this information helpful? | |||||
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Samsung India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I brought one fridge on last week'. But some problems in the product. I informed the same shop they are telling through the fridge in dustbin. My plan to go consumar Court.
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Reply
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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