[Resolved] Samsung India — new television installation.

Nabin Sarkar, Matelli

from Darjiling, West Bengal

Address:

Jalpaiguri, West Bengal, 735223

Dear sir,

This is to inform you that i have bought 01 new television (Ua43m5570aumxl-panel sno. 0a5s3zej500251) from your authorized dealer m/s classic electronics, mla house, 2nd mile, sevok road, siliguri 734001, west bengal vide invoice no. D682 dated 19.07.2017, they have assured me that the service man of samsung will be visiting at my residence and install the television set within 24 hours. Also i got a message from your side that mr. Sanjiv, service engineer (Mobile no. [protected]) will contact me for installation. Today i, e 20.07.2017 i have called mr. Sanjiv requesting to come to my residence for that purpose but he has not only refused to attend but also behaved very roughly and cut the phone call. I am very much upset at this type o[censored]nexpected behavior of your service engineer.

I am requesting you to please look in to he matter and take necessary action at the earliest.

Thanking you.

Yours faithfully,

Nabin sarkar.
Matelli tea estate
P. O. Matelli - 735223
Dist. Jalpaiguri, west bengal
Phonr no. [protected]/[protected]
Mail id. [protected]@gmail.com

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Aug 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd