[Resolved] Samsung India — Non Receipt of Order placed with Samsung India

Jaccob Ninan

from Bengaluru, Karnataka

Address:	560077
Website:	www.shop.samsung.com

Sir,

I placed an order No.[protected] online with Samsung India Mobile division on 29 June 2017. The copy of the order is attached to this email. On placing the order the website said that the goods will be delivered in 2 to 4 business working days. However, today is 6 July 2017 and nothing has been couriered by the company nor have I received any tracking number from Samsung.
On speaking to the customer care on 03 July 2017 they said that because of the new pricing issues because of GST their ware houses were closed from 30 June 17 to 02 June 17.
On contacting them today i.e. 06 July 17 they said that matter was escalated to some higher authority for which I have not yet received any record and that they are requesting 4 more business working days fro the product to be dispatched.
The saddest part is that if you try to go to www.shop.samsung.com the website is not reachable.

What should I do?

Your truly,

Jaccob Ninan

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Aug 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Aug 13, 2017

Updated by Jaccob Ninan The complaint was attended to.