[Resolved] Samsung India — order #[protected] mobile s9 plus

neera44

from New Delhi, Delhi

Address:	122002
Website:	shop.samsung.com

Hi Samsung Team,

My Order #[protected]

I placed order on 2nd July for Samsung S9 Plus (coral Blue).
Next morning before shipment i requested to change the color of mobile handset from Blue to BLACK.

Now i keep calling Customer care but they do not have correct information about the status of shipment they asking every time to wait for next 48 hours for the update.

This is ridiculous and unfriendly services and process of Samsung which kept me waiting forever without any status of shipment.

I also requested to escalate the matter to next level for faster solution but The customer care told me that we have already escalated to highest level but we have no solution as of now on 10-July-2018.

This is new purchase and delivery in Delhi. You can see the level of Samsung service delivery in Delhi itself. What we expect other part of India from Samsung.

Too LAZY and UNFRIENDLY service from Samsung India.

Neeraj Kumar

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Sep 8, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by neera44 Hi Samsung Team,

My Order #[protected]

I placed order on 2nd July for Samsung S9 Plus (coral Blue).
Next morning before shipment i requested to change the color of mobile handset from Blue to BLACK.

Now i keep calling Customer care but they do not have correct information about the status of shipment they asking every time to wait for next 48 hours for the update.

This is ridiculous and unfriendly services and process of Samsung which kept me waiting forever without any status of shipment.

I also requested to escalate the matter to next level for faster solution but The customer care told me that we have already escalated to highest level but we have no solution as of now on 10-July-2018.

This is new purchase and delivery in Delhi. You can see the level of Samsung service delivery in Delhi itself. What we expect other part of India from Samsung.

Too LAZY and UNFRIENDLY service from Samsung India.

Neeraj Kumar

Verified Support

Jul 25, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd