Samsung India — PATHETIC Samsung Service Centre

Address:

600073

Hello This is to bring your kind notice how PATHETIC Samsung Service Centre is. I am looking for a response and action at earliest. I am a regular Samsung customer. I have used several other Samsung Phones including J7 and A8. My A8 (Purchased date: 20-Sep-2015, Cost around 30K INR) Menu & Back Buttons stopped working. This is the only issue the phone was having. I am very busy person and cannot afford running behind service. I have to be connected with my emails, where I need phone. Finally I managed to deliver the phone on 23-Nov-15 to the following Service Centre:- Bill No. [protected] Service Centre: [protected] – TECHNO CARE Address: No. 109A, 1st Floor, SVS Complex. Chennai-600045 I always prefer to use Samsung phone and now after this pathetic experience I feel it is the end o[censored]sing Samsung whole consumer product. This is an ALMOST FLAGSHIP LEVEL PHONE and here is the support I have received. Date: 23-Nov-15 Visited Samsung Service Centre. Shown him all the issues. He checked the phone and finally given me a receipt. After 1 hours I got a call from Service Centre, stating they does not have the tools to open the device. Seriously, Samsung Service Centre does have tools to open Samsung Phones. After 10 days Tools arranged, but more time needed to repair it. They conveyed no charges applicable as this falls under warranty. Do they really care what promised they made? Again After 3 days Heat gun is not working. Is this a JOKE? Again After 3 days Phone opened. Keys ordered. Again After 5 days Keys replaced but phone still not fixed. They have to change the Circuit. They promised there won’t be any charges as this falls under warranty. Do they really skill enough to identify issues? This clearly shows no they are not. 21-Dec-15 Phone given to me and I discovered touch screen not fixed properly. It proved they are not qualified to repair phone. 22-Dec-15 Nothing done. Same condition. Met with the manager Surrender who earlier promised me over phone to deliver the phone this day. He further given a new date. Manager is also same. All full of false promises 24-Dec-15 1 month gone. The phone has not been repaired till now. Surrender conveyed the back needs to be replaced. They will do it without charges. They also changed SIM slot. Phone was having issue only in Menu & Back key. Surprise Surprise. Surprisingly today I noticed that they bend the phone little bit during the repairing process. THERE IS NO WAY I WILL ACCEPT THIS PHONE NOW, EVEN IF IT IS REPAIRED. My phone became victim of Service Centre. They have done all kind of R&D with my Rs. 30000/- phone. Regards Subash