[Resolved] Samsung India — Phone restarting. | |||
I'm using a samsung galaxy s7 edge since last month. I brought it from hong kong. The model number is sm-g9350, imei number is 356156/07/790545/3 and 356157/07/790545/1, s / n r28h8053ftp I When i'm not using it its restating and home screen can not load. After several times of restarting a green page is there and something is downloading and Do not turn off target it's written in there 14:25:33 I am using the device in india. None of the customer service in india was able to help me. I mailed samsung several times but None turn up I tried to on the screen monitoring I can not find the 6 digit number of hong kong customer service. The 6 digit number for screen monitoring So that the customer service agent can resolve my issue sitting in there. I managed to do a live chat with samsung hong where in he said to switch of the phone i somehow managed to switch off the phone then a page came Reboot system now Reboot to bootloader Apply update from adp Apply update from sd card Wipe data factory reset Wipe cache partition Mount / system View recovery logs Run graphics test Power off After selecting reboot system now the display shows Samsung galaxy s7 edge Samsung logo Again it's samsung galaxy s7 edge and again it's samsung logo The whole samsung logo is not coming in the screen only sam is there and restarting again. After several times of restarting the home screen came. Same problem is occurring again after a few hours or may be one day I already backed up and reset factory reset settings but the problem does not resolve. An early solution will be highly appreciated. Was this information helpful? | |||
Aug 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 14, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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