[Resolved]  Samsung India — Poor customer service

Address:	173025
Website:	www.samsung.com

I have bought a Samsung galaxy a5 2016 on 25-4-16 for rs 24800/ from paonta sahib after using it for a week I found it heats a lot while charging then I call on customer support nd they said it is because of application running in background. after one month it shows charging problem.then I go to the nearest service center situated at paonta sahib on 04-7-16 and asked him to repair this he takes my phone and said it will be done within 4 or 5 days. I said OK but its not done within 5 days then I go to him on 11th of July and said give back my phone I will show it to another service center first he is making excuses like I'll give this it to you tommorow but when I forces he said when I'm repairing it I done mistake and its display is also not working now. then I called the head office customer helpline no[protected] he said sorry for the inconvenience it will be done within 3 days ie 13th of July but I have to go to my home Delhi thats why don't go there on 13th of July I returned today from Delhi and when I go to the service center he is again saying that part is not avaialable. sir it is a big harasament of the customer they are doing they started a service center with only one guy who take care of all things named kapil. sir I think he knows nothing he is just practicing with customers phones. sir I request you to take big action against him because Sir I'm not that much rich I collected this money very hardly to buy this phone sir I want a new phone from the Samsung because sir I gave him a phone which is working well only with the minor problem in charging but now the guy kapil made my phone useless it don't even starts now and I also requst you to take action against Mr kapil who is running this service center so that other customer don't suffer like my. my request no of repair is [protected]