[Resolved] Samsung India — Poor product support for new customers

Ramabadran Seshadri RsIyengar

from Bengaluru, Karnataka

Address:	600126
Website:	samsung.com

Most highly inept handling, poor product knowledge, very high inefficiency in servicing. Your engineer is novice does not know even the basics of TV functioning. He blamed Samsung TV manufacturing whereas on the contrary he reposes highest trust and respect for Samsung brand. No Samsung product mal function within short periods. I am highly condemning your service engineer vishu apathy pathetic customer services. Kindly refund our services charges with immediate effect otherwise I will raise a complaint to consumer court.

This is only to do HDMI cable issue your engineer faulting mother board, LED to be changed this and that without knowing the trouble shooting technique. What sort of engineer you recruit stop tvs electronics outsourcing. GOD saved me in additional investment on Samsung because I have profound deepest faith on Samsung technology worldwide. We are one of the oldest customers of Samsung from 1985 onwards. Kindly return our service charges with immediate effect.

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Sep 27, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)