[Resolved]  Samsung India — Poor service and fake

Address:

Thane, Maharashtra, 421302

Dear Sir/Madam,

I am very much dissatisfied with the service and behaviour of people working over their in samsung mobile service center in Skyphone Enterprises @ Bhiwandi,

I have been purchased Devise On 24th July 2016 and So on as Per Your Company Warranty Guidelines 1Year warranty is Been there for my Device,

On 28th march 2017 i have been facing Charging issue on my Device so i went to Skyphone Enterprises Samsung Care Bhiwandi to repair my device

After 1 day i have got Repaired device

And After that My Device was Not running proper device was started many issues like Out going Audio Touch Laggieng issues and many problems,

So After that i again went to Service center Skyphone Enterprises i have submited my Device for repair Jobsheet no. [protected] on 11th April 2017 the staff member given me reciept of submiting my device and He told me that my device will get repaired under warranty and it will get back 2 me in 4 days as so they are need to order parts of my device to repair i accepted there terms and i have submited my Device without any More Discussion

Now on 15th april 2017 i went to service center and now they are Replieng my that my device is Water lock and it will not repaired as in under warranty, and they have given me estimate of Rs4300/-

Can you Explain me i[censored]h taking 4 days to repair the device You cant inform this to customer on same day how can i trust that my Device was in safe hands.. How can you prove that My Device was water damage
As on i have been submited My device on 11th april 2017 that day only Y You people not informed me that my handset is water lock And it will not be Repair under warranty
After that i escalated to samsung Care staff members that uh will have to repair my device in under warranty or i will be Escalated to higher level And also with Consumer forum
And than that person replied me so rudely like jaa Jisko complaint karni hai kar darta nahi may aisa Waisa..
#### man What is this.. This is the way to talk with Customers

Do your service center is Running there service center to fool all customer and to recover there all office Expenses from customer or what.?.

Do You Care Of Your customers like this..way

If in 2 days You Cant repair My Handset under warranty

I want my Handset cost Cash Back

I wants my Money back