[Resolved]  Samsung India — Post sales complaint

Address:	New Delhi, Delhi, 110085
Website:	Samsung

I am very surprised with the way you guys have been dealing with your customer, I have used so many Samsung product but this will be my last. I bought A5 few mo.ths a ago and all of a sudden it stops working I visited your amazing service center which you should shut down anyway. They kept the phone for a day and told me that there is carbon on the mother board however I have used that phone and made sure that I did not dip it in water because the amount of carbon is there on the mother board as per that the phone has to be in water to minimum 2-3 minutes. My phone use to heat up a lot from day 1 but I thought it is normal (who knows of the carbon was there on mother board from day 1). On top of all that your people are extremely rude they do not know customer service...first center told us 9000 as entire cost and other center told us 12000. How the heck is that possible ?? Arent you supposed to be in sync of there is genuine issues with phone ??

Extremely dissatisfied and will never spend even a single penny on Samsung products of this doesn't get resolved under warranty.