[Resolved] Samsung India — Problem in newly purchased samsung mobile

mohd. Tosif

from Gurgaon, Haryana

Address:

Panchkula, Haryana, 134109

Dear sir /madam

This is complaint about the mobile I purchased last month. But after using this mobile for about 1 and half month it started doing problem.

It's fast charging system is not working and also 13 mp camera is not clicking the images upto that Mark pixels.

I have get it checked to Samsung care, they are saying me to submit the mobile for 4 days so as to repair it. But I want the replacement of this phone. I don't want this device to get repaired so early.

You are requested to pls solve my problem.

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Jan 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 23, 2016

Updated by mohd. Tosif Other details are as follow:-

Handset:- Samsung A5 (2016)
Purchased on November 2016

Contact details :- [protected].

Verified Support

Dec 26, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd