[Resolved] Samsung India — product and service center head

ashishpugalia86

from Vadodara, Gujarat

Address:

Surat, Gujarat, 395007

This is to inform you that i have purchased a samsung j7 pro from your company yesterday after charging when i saw the display it gets darker and darker as time passes. Today i have visit customer care of surat branch and met mr. Badar japanwala and mr. Huzefa sheikh they misbehave with meand also told that nothing will happen as it's not company fault led screen was already bend. But the phone was not fallen from anywhere even sceen guard is also safe. This customer care guys are misleading the brand name of samsung i request you to take serious action aganist them. When i talked more about product they are not ready to listen anything. Please help and replace the mobile.

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Jun 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd