[Resolved] Samsung India — product issue

bujji725

Address:

Anantapur, Andhra Pradesh, 515775

Dear executive customer services team, chief executive officer,

Ww60m204k0s

I am writing to complain about an issue with electrical products.

I have already raised my issue within your organization (Res5466832), but i feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

Here is what happened: we purchased ww60m204k0s front loading with smart check & touch led panel 6.0kg ww60m204k0s on[protected] at veejay world of electronics, anantapur. From the date of purchase to 3 months it works fine after 3 months we started facing problems with this product continuously. So many times we contacted the service team and got serviced even though again and again, we are facing the problems with this product. How many times we have to call to the customer care regarding this issue. We are not satisfy with this product.

We strongly demand to replace the product or refund the amount back.

Please reply back via this email address, as i would like to keep all my communications in one place.

Below are the attachments regarding bill and customer satisfaction rating on samsung services.

I strongly not recommend this product to anyone.

Yours sincerely,

Durga bhavani

+91 [protected]

+91 [protected]

1594, teachers colony, pamidi

Pamidi

515775

+2 photos

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Sep 6, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Aug 01, 2018

Updated by bujji725 The executive engineer came but the issue is not rectified. moreover, he is saying that is your problem we can't do anything in this way they responding.
we never expect this type of services and these type of quality less products from Samsung,

***: we strongly not recommend Samsung products to anyone and we will also not use the products from Samsung in the future.