[Resolved]  Samsung India — Purchase of samsung galaxy s7 edge

Address:	122009
Website:	www.samsung.com/in/home

This refers to my purchase of my mobile phone (Samsung galaxy s7 edge). I purchased it under the offer/ scheme issued by samsung india electronics for gear vr at ₹999 with the purchase of the new phone. As per the offer the first number inserted in the phone shall be eligible for the offer.

Details of purchase of device :-
Purchase date:- 8th june 2016
Purchase price - ₹54500
Purchase shop – verdhaman electronics sahara mall
Date of first insert of sim card – 11th june 2016. (+91 *0205)
Case :-
1. On insert of the sim card, one has to login into the my galaxy app for retrieval of the offer. I tried to login into the my galaxy app and it showed an error with the same mobile that was inserted for first use.
2. Went to samsung service center, as it’s the first action that a consumer would take. Service center guys thought that it was software issue so they formatted the phone and installed a new software, but the issue of the login persisted along even after repeatedly formatting the system and reinstalling the my galaxy app.
3. Same day called the help support line system for samsung mobiles and they took the phone on remote access but found the same issue and wasn’t able to solve it either. After repeated calls, they suggested me to write to my. [protected]@samsung.com for help.
4. Wrote a mail to my. [protected]@samsung.com on june 13, 2016. Provided all the information that i had including the screen shot of the error message and image of the bill. They asked me about the imei number of the phone and told be to enter a vague number ending with *888. I repeatedly told them that i haven’t inserted any number accept the number of first use. But they weren’t able to understand. After writing more than 30 mails and following up for 45 days, no solution was found. (Conversation for the same has been attached)
5. Wrote a mail to samsung ceo from samsung website on 27th june and they sent me an email reply to solve my problem within 24 hours. Team member from partner. Samsung called me and asked me the same details that i wrote to the my galaxy team a number of times. After 20 days of continuous follow-ups, they told me that i have inserted some kind of other number for first use and the offer has been cancelled for me.in their words i am not anymore eligible for the offer. I repeatedly told them that i haven’t inserted any other number into my phone and if it is possible they shall provide me with the details of the number that they are claiming that i have inserted in the phone but they didn’t inform me anything because of customer privacy concerns.
6. I asked them what could be the reason of my number showing an error message and then they were speechless. They told me that they shall provide a resolution with in some time but there has been no communication from their side since then.

Only resolution left with me is to sue and file a complaint against samsung india electronics of the fraud they are playing on the indian customers