Samsung India — Purchased macro ovum, complaint the, customer care one month is over but no response

Tanveer Qamar

Address:

Nalanda, Bihar, 801302

Hi,

I purchased macro from samsung showroom and within one year, its roller ring is having problem, in auto setup it has melted.

Module no - ce1041dfb1
Serial no - 0815700ff8021834
Request no - [protected]
Date - 06/04/16 8:34am

Now, i tried so many times but no response, just they provide the engineer number and if call them they ignore and disconnect the call.

Sometimes, they talked rudely, just like a i am begging.

The macro (Ovam for cooking) is in guarantee period but i think they are cheating and i am not sure about the product, they provide us 3 years warranty but now, they are herashing and time consuming.

Please help me to resolve it quickly.

Regards,
Consumer

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Comments

Tanveer Qamar

Dear Sir,

Last time, complain regarding this issue, called Customer care and promised to be resolved. Still didn't resolve it. Service center guys called me and asked money to replace the parts. Even it is guarantee period and because of auto cut system failed the parts has been damaged.

Now, requesting you to please resolve issue asap.

Regards,
Tanveer

Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd