Samsung India — Re-issuing a cheque for tv returned

Address:

Thane, Maharashtra, 400610

Good day to you Sir,

Greetings.

This e-mail I am writing to you regarding an issue which is not solved for more than 2.5 months from the date it has been initiated ( 25th may 2016 ).

I believe Samsung being a multinational company should have a good team of customer support personnel to expedite issues and solve them soonest possible to avoid any problems for the customers.


Following is the nature of the complaint / issue:-

1) I had purchased a TV in November 2011.

2) The speakers of the TV malfunctioned just after the warranty date had concluded and I had to repair it on my cost.

3) Thereafter the power PCB was in problem and as per your service technician from Goa Samsung service centre informed me that the part can not be replaced.

4) The service centre advice me that after depreciation an amount of Rs. 45389.66 can be paid in lieu of repair as the part is not available.
same was agreed by me and I gave then a cancelled cheque of my bank.

5) The cheque for the amount was sent to me by Samsung but same could not be credited due to an error and I was advised by Goa Service centre to make an affidavit and send to them along with the cancelled cheque from samsung.

6) I made an affidavit and sent the document to them alongwith the cancelled cheque on 25th May 2016.

7) After several attempts to contact the service centre in Goa and follow through with the case, still nothing has been done till date to close the issue.
The cheque has not been re-issued to me till date.

8) I was in contact with your Goa customer care personnel named Mr. Suryakant Sharma but he does not pick up our call or return our call and has a very poor attitude with respect to customer care.
His phone number is [protected].

I request you to kindly take up this matter seriously from your side and solve the issue soonest possible.

awaiting your kind response on this matter,

Thanking you

Yours faithfully

Capt. Avijit Edbor
E-mail Id: [protected]@yahoo.com
Ph: [protected]