[Resolved]  Samsung India — Refrigerator

Address:	560085
Website:	Samsung

I have purchased a samsung refrigeraor - 390l - double door in the month of april 2016. about a month ago, started to have problems with it with ice being deposited on the deodorizing filter and the refrigerator stopped working. after multiple calls, to customer service, the service engineer only came after one week!!! he comes takes one look at the refrigerator and says "board" has to be replaced and to our dismay reveals all fridges of this series purchased in that month have a manufacturing defect!!! cant believe the company sells us defective product and waits for it to break down before fixing it. he replaces it and after two weeks, the problem has recurred and the fridge again stops working. i have made umpteen number of calls and explained the problem to several customer service representatives and i am tired of going over this again and again. i don't understand why nobody is able to diagnose the problem correctly and fix the problem. we are extremely disappointed with the service and attitude to the customer. representatives constantly snap at us during the conversation or speak to us as if we don't understand what they are saying. they are downright rude and disrespectful. i request the customer service manager to call me immediately to resolve this problem. i am so tired of this i am ready to fight in consumer court. one of the representatives - paul even said i should do it!!!