[Resolved] Samsung India — Refrigerator

milind217

from Bengaluru, Karnataka

Address:	Jamnagar, Gujarat, 361140
Website:	www.samsung.com/in

Have RT28HCLS1 model since 5 years. Recently condenser developed leak, as confirmed by Samsung approved technician. However, repairing methods i am not happy with. As per technician, separate condenser is required to be installed but coils are required to be fixed outside on back surface as these freezes can't be repaired once condenser is leaked. I am ok with new condenser but apprehensive about this make shift method of fixing coils outside after repairing. Samsung India, can you please help me with the repair in such case. how condenser leaks should be repaired as per Samsung standard procedure?
Mob: [protected], Jamnagar, Gujrat India

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May 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd