[Resolved]  Samsung India — Refrigerator

Address:	Visakhapatnam, Andhra Pradesh, 530009
Website:	[email protected]

In the year 2008, I have purchased a Samsung Refrigerator on 16.10.2008 vide Vat Tax Invoice No. 5648, Model No. RT25ZVPS and in the year 2013 since it was not working in good condition and contacted the Samsung Showroom, as advised by them, the authorized service cell was contacted and the refrigerator was taken to workshop by M/s. Bright Engineers, Visakhapatnam, and after its repair on 22.08.2013 and charged Rs. 1280/-. Subsequently the same problem repeated and got it repaired by the same authorized agency in the month of July 2014, and charged Rs.760/-. Again in the month of August 2015 the same problem repeated and contacted your authorized agency M/s. Quality Engineering, Visakhapatnam, and got it repaired, charged Rs.1187/-. Now again the same problem repeated and the refrigerator not giving its performance and there by all the materials kept in the fridge are getting damaged. Consequently three years I have got it repaired through your authorized agency and there is no improvement and as such it presumed that the refrigerator can not be made good and as such it is stated that there is a manufacturing defect, which your authorized agencies also not able to rectified. In view of the above, you are requested to kindly look into the matter and do needful at the earliest. Otherwise, I do not have any option, except to approach to District Consumer Forum.