[Resolved] Samsung India — Refrigerator

anilcharan

from Mumbai, Maharashtra

Address:	411040
Website:	Samsung

My refrigerator is not cooling consistently for past 10 days. i made a request to Samsung to repair the same on 02 july 2017. the request number is [protected]. one engineer, name sanawaz, visited on 03 july and after working on the machine for just 5 minutes stated that the problem has been resolved and the machine will cool consistently. took Rs 354/- as service charges. asked that if problem persists I can contact him on the telephone number he gave. well, the problem persisted and i have tried to call him but he does not take the call. then I have repeatedly been calling Samsung helpline who always assure me that some engineer will turn up. no one has come and the problem persists. on top of it, today, 08 july I get a message from Samsung stating that the problem has been resolved. pathetic customer service and I feel cheated .

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Aug 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd