[Resolved] Samsung India — Refrigerator failure, technician behaviour

chaituku

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500016

Recently due to power fluctuation, my refrigerator stopped working, after lodging a service request [protected], a technician named mohan (Mob : [protected]) visited my home when i am at office, as soon as he reached my home he called me up and said that compressor has failed, i am surprised with quick call (Call in 4 minutes after reaching my home), i asked what made you draw to that conclusion,
He said i am expert i know what is the issue,
He didn't even looked at the electricity failures,
He collected 288 rs just for visiting.
I repeatedly asked, what is that check you done to confirm the compressor failure, he arrogantly said he know the compressor failed.

My question is
Without power supply how can we conclude that compressor is failed?

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Jul 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 28, 2017

Updated by chaituku is there any tracking system available to track the service requests ?
why didn't you inform me that there will be visiting charges ( I know service charges 300) even though if you don't do any thing on my appliance.

Verified Support

Jun 28, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd