[Resolved]  Samsung India — Refrigerator- RT27JARYESA/TL 253 L

Address:	Ghaziabad, Uttar Pradesh, 201016
Website:	www.samsung.com

I purchase double door refrigerator on 4th Nov 2015. It worked well for 1 year but after an year it started giving the problem.

The first issue i faced in December when i found that one section (freezer base) was swollen. I logged a complaint and engineer visited but he told me this is not an issue. The product is itself like that. The call was closed.

The second issue came today that it stopped cooling. I logged complaint today. Engineer visited and told me that gas filling is required as gas is almost nil and that's why cooling is not working.

Engineer also asked me the charge of 1700 Rs. and service charge.
I am really disappointed that just after 1.5 year i am getting such a big issue in the product.

I called customer care and asked that how can a big issue arises in such a short duration. The answer was ridiculous. She asked me that its already more than 6 months so it is not a big deal. I asked that i want to escalate this matter and therefore please provide me the email ID she told me that email ID is not available to us.

I really disappointed with the Samsung and now request to return back this product.

I DO NOT HESITATE TO SAY THAT SAMSUNG DEGRADED HIS QUALITY.

Regards,
Prashant