[Resolved] Samsung India — Refrigerator RT56K637BSL | |||
I had purchased this fridge on 11th Jul 2016 and it is still under warranty. I was facing a issue with this fridge that there was a frost which was getting accumulated on the downside of the fridge. I have complained for the same in the month of Feb 2017 for replacement of the same. The company people came and replaced some parts (when i was insisting on replacement of the entire product). Today after one month i am again facing the same issue. I am trying to contact the customer care but everyday they are telling that they will come for a visit but no body is turning up. Its been 10 days now i am following up for the issue but there is no action taken. I want immediate action on the same and kindly replace and give me a non defective piece. Attached invoice for purchase of product. Was this information helpful? | |||
May 4, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 03, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd