Samsung India — Refrigerator — wrong / false feedback and incomplete service

Address:

East Godavari, Andhra Pradesh, 533001

I brought a Refrigerator on 2013, Jan. Now the refrigerator is not working properly. I raised a complaint on 27 April 2016 with Service order (SO)no. [protected] and service technician mobile no.[protected] for contact . After keep on calling this number for couple of days the person responded that he was not assigned for this job and provided local service shop number to check for any other technician assigned. After calling local service center in kakinada we had a shocking response that our SO/no. [protected] was already closed. I explained them that nobody from samsung called me regarding my service. again i inform to customer care and they advice they open the SO and the technician will visit soon. on 2nd May 2016 the technician visit and adviced to mobilize the unit to service center for further repair and he charged Rs.350 for service.
We mobilized the unit on same day and service center people told that they will call us next day to inform about the status of repair. no response on next 2 days. when i called them on 6th may they informed me that the compressor damaged and to be replaced. They informed me that the compressor was on order will take 4 days to arrive and advised that they will call me again next day to update about estimated cost of repair. no call couple of days. on 9th may they informed me that repair is complete they fixed the problem without replacing compressor and refilling the refer gas. The compressor is working good no need to replace and informed the main problem is leakage of gas and they fixed the problem completely. they charged Rs.1500 as repair cost.

The Refrigerator worked for couple of days and we observed the refer is not working and Ice cubes are not forming.after observing few days we informed the customer care that the repair is not completely done.As advised by customer care person to check the refrigerator On/Off method with ID no. [protected] registered. we checked and inform the problem is still there. On 25th May 2016 he registered another SO/no. [protected] and technician visited home evening and released some gas and informed there is more gas refilled at service certre now the fridge will work. He advised to observe all the night and inform him next day if the problem not resolved. when i ask him it will take such a long time for the refer to work (Ice cubes) ?? He replied to will take that much time..

Next day we informed him the problem still not resolved. he advised to mobilize to service center for further repair as there is leakage of gas. i was confused did they troubleshoot properly as they are giving double answer. after checking with Customer care they advised that they will arrange senior technician. since 26th may i am calling every day to customer care getting top priority commitments that they will send senior technician and resolve my issue. i am getting false commitments every day from different customer care personnel. all personnel are informing me that they have escalated this issue to their superiors but same result Negative ..

i request you (Samsang India) to confirm me if you cannot fix my problem i will go with third party.

Appreciate your early response

warm regards

Ramesh N