[Resolved]  Samsung India — Refund of money for the irreparable double door fridge.

Address:	500017
Website:	samsung.com/in

Sir,
I purchased a double door samsung fridge on[protected] from a local audhorised dealer.
After three years of purchase the fridge stopped working properly. Its cooling system has stopped working.
I have made a complaint to the call centre regardig the problem and the service engineer tried several times to rectify the fault. Finally he said the the insulation material inside the body has been damaged and the damaged part can not be replaced as it is stopped by the manufacturer.
Then i asked for either refund of money spent or replace the damaged unit.
The call centre authorities on getting all the information along with the photos of the damaged fridge agreed to refund the money after deducting some reasonable depreciation value.
I agreed. But till today that is from the date of assurance for the refund (Nearly one month there is no response even after repeated reminders.
I hope that you will settle the issue immediately further delay.
Failing to get a satisfactory settlement from you, i have no option left but to approach the consumer court for necessary action.
Hope you don`t drive me to proceed in that direction.
Thanking you,
Yours faithfully
Kss kameswari
Refeence id. [protected]