[Resolved] Samsung India — Regarding fully auto top load washing machine.

ersumitsingla

from Nabha, Punjab

Address:

Panchkula, Haryana, 134107

I had registered the complaint to samsung customer care no. regarding my fully auto top loading washing machine on 03.11.16, then on 05.11.16 & then on 07.11.16 but till now no technician/engineer has attended the issue. The machine had purchased on 18.04.16 from Garg Sales, Patiala. It's model no WA62H4000HD/TL & serial no 031R5PBGA03714D. My complaint no is [protected].
I am facing the problem of having detergent lines on clothes after wash from the day of 1st washing. But on talking to concern person I had started to put the surf excel matic detergent in the washing machine by mixing it in with the hot water bucket instead of putting the detergent in its actual place made in the machine. Also i have tried the function of eco tub clean. Unfortunately the problem did not solve.
So please instruct the concern person to check the machine properly & solve the issue at the earliest.

Regards

Er. Sumit Singla
[protected]
Flat no 705,
COSMOS block
Amrawati Enclave
Chandimandir

Was this information helpful?

No (0)

Yes (0)

Dec 14, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd