[Resolved]  Samsung India — regarding my a8+ motherboard issue

Address:Mumbai City, Maharashtra, 400013

Hello, i have bought a samsung galaxy a8+ on 25th january online. This phone is water resistant means we can take up to 50 meter's for 30 mins. Today around 10.30 in morning my phone got dead. It was working superb before that. There was no issue in the phone earlier. And also i haven't drowned it in water so there is no chance of water getting in the phone. When i visited the service center in lower parel. They opened the panel and showed me the motherboard sorted due to water logging. They didn't opened it in front on me. So there is chance that they have changed with it other motherboard. They told me that it is sorted due to water insertion through sim card tray. From last 1 month i haven't opened the tray and now they are demanding 13.5k to replace the motherboard. Its an water resistant phone so water cant be in so easily. They are cheating me. I want a replacement or repair of my phone also i want all my data back.
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Sep 15, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Aug 09, 2018
Updated by GabruDipsy
Hello Team,

Your service center provided me any Reference ID. You can verify through my mobile no.

Mobile No:- [protected]
Email ID:- [protected]@gmail.com

Its been 3 days since my phone is not working. Its like a mental harassment for me now. Most of my work is depended on my phone. Kindly resolve it ASAP.
Complaint comments 

Comments

Dear Samsung TV
I am purchase your LED Smart TV
But, on that creat dash on display,
I want replace that LED TV
If not possible by you, i can complaint to Consumer Forum
Malamkar's reply, Aug 3, 2018
Please revert
Samsung India Customer Care's response, Aug 9, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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