[Resolved]  Samsung India — Regarding service and warranty

Address:Ranchi, Jharkhand, 834001
Website:www.samsung.com/in

I, rai pradeep narain purchased a refrigerator from reliance digital, ranchi. From last two weeks my refrigerator was not cooling property. So i made a complaint and an engineer took a visit and said that the problem is from compressor. So i was asked to refill the gas because the compressor is blocked by the gas. And i am having ten years warranty on the compressor. My compressor is not empty yet. Then also i have to refill it and that will be chargeable for me. If my compressor is not empty yet so why should i pay for it. Samsung claiming ten years warranty on the compressor so what is that for. I am very upset with this type of fake promises made by samsung. So i just want to say either you give me proper service or else i'll take a strict legal action regarding it.
Was this information helpful?
No (0)
Yes (0)
Jun 12, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information