[Resolved]  Samsung India — Regarding to samsung mobiles

Address:516001
Website:www.samsung.com

On 14/10/2016 i had puchased new samsung j2 6th edition mobile phone within 8 days it heating very much and due to this heat i lost my sim cards and memory card(it has been melted).
when i went samsung service center they did'nt refunding my amount,
i dont want this samsung mobile it producing a lot of heat, it causing danger to my life while using(no guarentee when it will blast).
i cant take any kind of risk by using this type heat producing mobile.
please help me sir...
do a quick action sir, it will very helpfull to me
Was this information helpful?
No (0)
Yes (0)
Nov 30, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information