[Resolved]  Samsung India — rejection of warranty or dead on arrival claim

Address:

Thiruvananthapuram, Kerala, 695013

On[protected] i had purchased a samsung j2 (2018) from fonez mobile shop statue thiruvananthapuram. after first charging the mobile we came to know that the display is blared and need service, subsequently i had approached your authorised service centre on[protected] for claiming dead on arrival or warranty.
after verifying the device they informed us that the lcd is internally broken and the damage cannot be covered, as if their was no display problem outside.
Still now i am unable to understand the fact how a device lcd display can be broken with out breaking its out side display as it is kept in your packing case till now. they even claimed for inspection charge of 150 rupees but i had not paid the amount. they had given an estimate of rs. 4878/- resolving the complaint. in short if we have to use a samsung mobile purchased for rs. 7690/- an additional amount almost equal to 5000/- extra has to be paid for a complaint even with in 1 week and is not caused by our use. i am very much disappointed with your after sale service as even a small mobile company will issue a new mobile in these cases. expecting your kind attention and reply as early as possible, otherwise i am planning to approach consumer court. the bill, estimate of repair and copy of acknowledgment request is forwarded here with.