[Resolved]  Samsung India — repair of a micro oven vis a vis cheating of money by your engineer shri subhajit saha, mobile no.[protected]

Address:	Kolkata, West Bengal
Website:	www.samsung.com/in & [email protected]

I have been using one micro oven of samsung product. Recently following a trouble viz. 5e cropped up, we sought the help of your company through bsnl [protected]. Accordingly a product service request vide no. [protected] was registered on 21/7/2017 and that was sent to my mobile number. A phone call came from samsung office i. E. [protected] on the same day as to the information of sending an engineer when we categorically told him to send engineer along with necessary parts so that the job is complete. There after an engineer named shri subhajit saha came on 22/7/17. He discharged no service, even he did not touch the machine. Based on the type of trouble displayed in front (As was explained by us while registering service request) he told that machine parts are to be brought and costing will be around rs.2500/- (Mpcb & sm) and for which an advance of rs.500/- only is to be given and no other charges claimed. We (I myself, my wife & my daughter) repeatedly requested him to be sure as to availability of parts. He categorically answered - "why question of non availability? Of course it will be available." he further told that he would be coming within 2 to 3 days and micro oven will be set right. Naturally we tendered rs.500/- to him with receipt of samsung cash receipt no. J 2137, book no. J 43 (Asmit's exclusive samsung service centre) dated 22/7/17. The said cash receipt has been clearly mentioned as advance for mpcb & sm rs. 500/-. On 26/7/17 he expressed information of non availability of parts and forfeits the cash paid by us. I wonder how an engineer, from a internationally renowned and famous company i. E. Samsung, dares to defame the dignity and reliability of samsung with such unmannerly and utter indecency. I have been using several products from samsung viz.ac, micro oven, mobiles but never experienced even a bit indecency. My request is to take the matter in proper perspective and arrange for set right of the micro oven or to refund the cash taken categorically as advance.
Model : ce1031latb/xtl set serial 12147dbp900261v purchaser : bhabani bhattacharyya