[Resolved] Samsung India — Repair of Samsung washing machine

Bhanu 1976

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500046
Website:	Samsung

I purchased my washing machine in oct 2014 in hyderabad.
Four months back the heater thermostat was replaced by Samsung . The washing machine worked fine for 2 months.
Same error started showing on the machine and the heater stoped working.
For last two months I have been trying to get it fixed with Samsung but no one is visiting my home to fix it .
I received a call a month back from the same technician that the machine has to be taken the the service center for repair without even checking it .
This is just a money making trick as Samsung will change for transport etc .
The machine is working fine only the thermostat switch which was replaced has given up again
[protected]
This is the sixth complaint in last two months

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Aug 8, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd