[Resolved]  Samsung India — Repairing of micro oven model c-100 f/xle

Address:

Kolkata, West Bengal, 700031

I purchased a samsung microwaven model no. C100f/xle on 29.10.2002, 28 litres, having serial number 00157777zbta 00187-v.
During a major malfunctioning the pcb needed to be changed and your kolkata office supplied one pcb having number rcs-c-100-02 on 09.11.2005 vide their invoice no, 5925 dated 09.11.2005. After replacing the pcb the m/oven was providing function at my satisfaction.
Since last 6 months the unit was malfunctioning in different service and services. The malfunctioning like cooling fan and the beep function was not working and your local service agent was informing me that due to non availability these can not be rectified.
I had requested your kolkata branch office/authorized service agent to rectify the defects either or supply a replacement pcb and they had regretted and informed that this pcb (Or rectification of m/o) can not be provided. Now the m/o is totally dead (No lamp or light in the cavity) and the rotating function of the crest plate is not working.
I shall be glad and will appreciate your endeavour if you kindly look into the matter and let me know what should be the next course of action and satisfy me with the equipment which i was using for so many years with full satisfaction.
With kindest regards.

Very truly yours,


(Tapan kumar sengupta)