[Resolved]  Samsung India — Repairing / replacement of faulty (Swallowed battery)-[protected]

Address:

New Delhi, Delhi, 110075

Dear samsung team,
I bought samsung a7 (2016) last year in the month of may. I was using this handset very carefully even after that it start giving issue while talking getting heating up and after full charge its getting drained immediately. Since april'16 onwards i realized that battery of the phone is getting swallowed. So i visited the samsung service center on 25th april'17 and explained the issue. Service center executive told me that we will change the battery but it will take minimum 15day to get it replace, i don't have any option so i had submitted the same. After that i start following up on mail with customer care and their mentioned ceo email id. On 1st may after so much of followup i received a mail from mr. Mouazam ali hakim that parts will be arrived in service center on 5th may and after that you collect the handset. After that another mail that we are extending your warranty for 3 months from 5th may. Now today is 9th may i tried to reach mr. Ali via phone and sent so many voice calls and tried to reach janakpuri service center on[protected] but all in vain. Not getting any response either from mr ali or service center. Earlier i had discussion on 1st may then mr ali hakim said that he is the only escalation and clearly denied to share any other customer support head's number for any escalation on this issue. This is very annoying that being in the service industry samsung is not transparently working / solving customer's issue. Today i called up samsung customer care number 180040samsung and spoken with one of executive name ms shivani and as per her that this issue is already escalated to our head office and they are taking care and that is different team. Even she denied to transfer the call to her manager or shift manager. She said that you will get the call from our team in next 24 hrs.

Is this the service samsung is providing to the customer's, i think a7 is their hot selling product even that a simple battery is not available in their warehouse, because this handset falls under warranty. But otherwise on paid basis it's available in the market on the self. How strange is this.
My service request no is [protected].
Now i don't know how much time i have to wait to get my handset back.

This is a pathetic service which i am getting from samsung service center & customer care support team

Regards,
Sandeep
[protected]